The main benefit of the book for the more experienced practitioners is as an evangelical tool. The book will give you some ways of expressing the value and importance of your work that you may not have had before.

Also, if nothing else, writing this book has really changed the way I experience bookstores. I have a whole different appreciation for the amount of work packed into even the slimmest volume on the shelves.

Google is making a huge investment in developing the Ajax approach.

Ajax isn’t a technology. It’s really several technologies, each flourishing in its own right, coming together in powerful new ways.

My job involves a lot of different skills now – I’m as much entrepreneur and management consultant as anything else these days – but IA is still my favorite part of the work I do.

I’m not sure that you can say definitively that some roles are better filled by consultants, but I would say that some projects are better handled by consultants.

There are some aspects of the diagram that I wish I had expressed a little more clearly.

Ajax is an important development for Web applications, and its importance is only going to grow.

User-centered design means understanding what your users need, how they think, and how they behave – and incorporating that understanding into every aspect of your process.

But despite the universality of URLs, we often forget that they’re not just a handy way to address network resources. They’re also valuable communication tools.